Bangkalan Oss’s Proactive Business Licensing Service Initiative (Jempol Boss)

Holidya Holidya; Singgih Manggalou

doi:10.55927/fjmr.v5i5.66

Authors

Holidya Holidya Universitas Pembangunan Nasional “Veteran” Jawa Timur
Singgih Manggalou Universitas Pembangunan Nasional “Veteran” Jawa Timur

DOI:

https://doi.org/10.55927/fjmr.v5i5.66

Keywords:

Innovation, Public Service, Jempol Boss

Abstract

The Investment and One-Stop Integrated Service Office (DPMPTSP) of Bangkalan Regency developed an innovation called JEMPOL BOSS (Jemput Bola Bangkalan OSS). This innovation aims to facilitate business actors in Bangkalan Regency in obtaining business permits through the online system or OSS. This study uses a qualitative method. Data collection was conducted through observation, interviews, documentation, and reports. The informants in this study were determined using purposive sampling and snowball sampling techniques. The results of this study refer to six innovation criteria proposed (Arundel Bloch & Ferguson (2019), namely: Governance and innovation, Sources of innovation, Innovation culture, Capabilities and tools, Objectives drivers and outcomes and Obstacles and barriers. Based on the findings obtained, several indicators of the implementation of the Jempol Boss innovation have been running quite well, such as the ease of service and positive responses from business actors. However, there are still other indicators that are not yet optimal, particularly related to the equitable distribution of service coverage, consistency of implementation across regions, and the utilization of resources that has not been fully maximized.

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