Determining Dominant Causes of Non-Revenue Water Using AHP and Priority-Based Control Strategies

Rudolf Simatupang; Haiqal Alief Djibran; Eko Adityawan Tumenggung Zees; Jamal Darussalam Giu

doi:10.55927/fjmr.v5i6.110

Authors

Rudolf Simatupang Universitas Negeri Gorontalo
Haiqal Alief Djibran Universitas Negeri Gorontalo
Eko Adityawan Tumenggung Zees Universitas Negeri Gorontalo
Jamal Darussalam Giu Universitas Negeri Gorontalo

DOI:

https://doi.org/10.55927/fjmr.v5i6.110

Keywords:

Non-Revenue Water, Analytical Hierarchy Process, Network Leakage, District Meter Area, Priority-Based Control

Abstract

Non-Revenue Water (NRW) is a systemic challenge for Indonesian water utilities. This study aims to identify dominant NRW causal factors and formulate priority-based control strategies using the Analytical Hierarchy Process (AHP) at PERUMDA City X. Data were collected through 42 working days of field observation and single-expert assessment using Saaty’s pairwise comparison scale. Four main factors and twelve sub-factors were analyzed. Results show that technical factors were dominant, followed by administrative, operational, and unbilled authorized consumption factors. Network leakage, illegal connections, and pipe age/corrosion contributed 70.71% of total causal priorities. The proposed strategies include DMA implementation, phased pipe replacement, illegal connection legalization, and meter calibration to support integrated NRW reduction.

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